Last updated: September 2026
Overview
The General Data Protection Regulation (GDPR) is a European Union regulation on data protection and privacy. Although Alpine-otter is based in Canada, we respect the privacy rights of all visitors and are committed to protecting personal data in accordance with GDPR principles for visitors from the European Economic Area (EEA).
Data Controller
Alpine-otter acts as the data controller for personal information collected through this website. Our contact email for data protection inquiries is [email protected]
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: When you voluntarily submit information through our contact forms or accept cookies
- Legitimate Interest: To respond to inquiries, improve our services, and maintain website security
- Contract: When necessary to provide consulting services you have requested
Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
You have the right to request correction of inaccurate personal data or completion of incomplete data.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request that we limit the processing of your personal data in certain circumstances.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Data Transfers
As Alpine-otter is based in Canada, your personal data may be transferred to and processed in Canada. Canada has been recognized by the European Commission as providing an adequate level of data protection. We ensure appropriate safeguards are in place for any data transfers.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are typically retained for three years. You may request earlier deletion at any time.
Exercising Your Rights
To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month. In certain circumstances, we may extend this period by two additional months, in which case we will inform you of the extension and the reasons for the delay.
Right to Lodge a Complaint
If you believe that our processing of your personal data violates GDPR, you have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where the alleged violation occurred.
Contact Information
For any questions or concerns regarding this GDPR information or our data practices, please contact us at [email protected]